Logistics goods
handover recording
A short recording at each handover point, with time and location attached, so a damage or shortage claim is settled by looking at the moment the goods changed hands.
THE PROBLEM
Every claim starts with who had the goods when they were damaged
Goods pass through a warehouse, a transporter, a cross-dock and a receiving clerk. Each handover is a point where responsibility moves. When a pallet arrives crushed or a carton count is short, every party has a signed delivery note and a different story.
A signed proof of delivery shows that someone accepted the load. It rarely shows the condition of the load, the seal number or how many cartons were actually counted. Claims drag on for weeks and the relationship with the customer suffers.
A short video at the handover, with the time and location attached, answers the question directly. The design work is to keep it short, defined and fair to the people involved.
HOW WE SET IT UP
Short clips at defined handover points
Define the handover workflow
We list the handover points with you: dock loading, seal check, delivery at the customer, return collection. Each gets a short recording with a clear start and end.
Time and location on every clip
Drivers and dock staff record on their phones or on our connected audio/video event logger. Each clip carries time and location, and can pair with GPS tracking data from the vehicle.
Tagged condition events
Vision AI tags the moments that matter in a claim, such as seal shown, load condition, carton count and signature. Claims staff go straight to the evidence.
Shared with the right party
Recordings sit in the portal against the shipment. Exports with an audit trail can go to the customer, the transporter or the insurer.
AT A GLANCE
Goods handover recording in brief
- What is captured
- Short image or video clips at defined handover points, with time and location
- Hardware
- Driver and dock phones, or our connected audio/video event logger
- Analysis
- Vision AI tags seal, load condition, count and sign-off moments
- Connectivity
- Cellular upload designed to the route, device data over MQTT and TLS 1.2
- Integration
- Shipment reference on each clip; can sit alongside our GPS tracking data
- Where data goes
- Our Vision AI portal, or your own server
- Engineering note
- Recording is event-based at handovers, with consent built into the workflow from day one
FAQ
Questions buyers ask us
How can video help settle cargo damage claims?
A short clip at each handover shows the condition of the load, the seal and the count at the moment responsibility moved. With time and location attached, it shows who had the goods when the damage happened.
Does handover recording mean continuous filming of drivers?
Recording is event-based. Drivers and dock staff record short clips at defined handover points, and consent is built into the workflow. That keeps the footage focused and fair to the people involved.
Can handover recordings be combined with GPS tracking?
Yes. We also build GPS trackers, so handover clips can sit alongside the vehicle route, stops and, for reefer loads, temperature data.
Who can see the handover evidence?
Access is set per shipment and per party. Recordings can be shared with the customer, the transporter or the insurer, and exported to PDF and Excel with an audit trail.
Spending weeks on damage and shortage claims?
Tell us where goods change hands in your network and which claims cost you most. We will propose the handover points to record.