What it isYour busiest channel, answered
Most enquiries and most support arrive on WhatsApp, and most of it waits for someone to be free. A WhatsApp agent answers immediately from your own product and service information, captures who is asking, and escalates anything it cannot verify. It runs on the WhatsApp Business API, so it is your number, your branding, and every conversation stays in one inbox your team can take over at any point.
Sales
Qualify the enquiry before anyone picks up the phone
An enquiry that sits overnight is an enquiry someone else answered. The agent replies in seconds, finds out what the customer actually needs, and books the meeting while intent is still high.
Answers product questions
Responds from your approved product and service information, in the language the customer writes in, rather than from whatever the model happens to believe.
Qualifies the lead
Asks the questions your sales team would ask: what they are building, what stage it is at, quantities, timeline, and market.
Books the meeting
Takes a day, a time and a timezone, records the request and alerts your team, so the conversation becomes a calendar entry instead of a follow-up task.
Captures contact details
Name, email and phone against every conversation, so nothing depends on someone remembering to write it down.
Support
Handle the repeat questions, escalate the real ones
Most support volume is the same handful of questions. The agent takes those, and gets a person involved the moment a conversation needs judgement rather than information.
Resolves routine questions
Setup, configuration, warranty terms, documentation and how-to questions, answered consistently and at any hour.
Escalates properly
Recognises a complaint, an unusual fault or a customer asking for a person, pauses itself, and puts the conversation in the team queue with a summary.
One shared inbox
Your team sees the full history and can reply as themselves at any point. Handing over does not mean starting the conversation again.
Keyword workflows
Fixed flows for things that should never be improvised: a form to fill, a document to collect, a code that starts a specific process.
With your connected products
The difference when the agent can see the device
A generic chatbot knows your brochure. Because we build the hardware, the firmware and the platform as well, the agent can be connected to the product estate itself, which is where support questions are actually answered.
Answer from live device state
Connected to your IoT platform, the agent can work from what the device is actually reporting rather than asking the customer to describe it.
Proactive notifications
Alerts, approvals and status updates pushed over WhatsApp when something happens in the field, so the customer hears it before they ask.
Warranty and RMA
Claims that arrive on WhatsApp captured as structured records against the device, instead of a photo in a chat thread nobody can search later.
Joined to your systems
Integrated with ERP, CRM and billing, so what the agent records reaches the systems your business already runs on.
How we build it
Built to be trusted with customers
It answers from your knowledge, not its own
The agent is given an explicit list of what it may describe, and an explicit list of what it must never claim. Anything outside that goes to a person.
Guards around the model
Every message is checked before it is answered and every reply is checked before it is sent. If a check cannot reach a verdict, the agent sends a fixed reply rather than an improvised one.
Editable without a deploy
What it knows, how it sounds and what it must not say are edited in an admin panel by your team, and take effect in under a minute.
Your number, your data
Runs on your WhatsApp Business account. Conversations, contacts and captured leads stay in your own database.
See it answering your questions, not a demo script
Bring the questions your customers actually ask. We will show you how the agent handles them, where it refuses, and what it takes to put it on your number.