Field maintenance
video documentation
A short, location-stamped recording of each agreed maintenance step, tagged by Vision AI so a supervisor or customer can check the job without driving to site.
THE PROBLEM
A ticked checklist does not show the filter was changed
Service contracts for chillers, DG sets, lifts, pumps and HVAC plant are judged on visits completed. The evidence is usually a paper job card or a checklist in an app, signed by a technician who was on site alone. When a machine fails a week later, nobody can say what was actually done.
Phone photos help a little, but they arrive in chat groups without the asset, the time or the step attached. Facility managers end up asking for a second visit to confirm the first one, and service providers lose disputes they should have won.
Short recordings of the steps that matter, tied to the site and the time, settle these questions quickly. The work is to make that recording part of the job rather than an extra chore, and to make the result easy to find later.
HOW WE SET IT UP
Recording built into the maintenance routine
We agree with you which steps are recorded, then set up the capture, the tags and the portal around that list.
Agree the steps that need proof
We work with your service lead to pick the steps that need proof, such as a filter swap, a belt tension check or a gauge reading after restart, so recordings stay short.
Capture with time and location
Technicians record on the phones they already carry or on our connected audio/video event logger. Each clip carries its timestamp and location, so it ties to the site and the visit.
Vision AI tags each step
Our Vision AI platform analyses the recording and tags the agreed steps. A supervisor jumps straight to the belt check instead of scrolling through ten minutes of footage.
A record the customer can see
Tagged recordings sit in the portal against the asset and the visit. Exports to PDF and Excel come with an audit trail, so the record can go into a monthly service report.
AT A GLANCE
Field maintenance recording in brief
- What is captured
- Video and audio clips of agreed maintenance steps, with timestamp and location
- Hardware
- Existing phones and cameras, or our connected audio/video event logger built to the project
- Analysis
- Vision AI tags the agreed steps in each recording
- Connectivity
- Upload route designed to the project, with device data over MQTT and TLS 1.2
- Where data goes
- Our Vision AI portal, or your own server
- Outputs
- Searchable tagged events, PDF and Excel exports with audit trails
- Engineering note
- We set consent, access rights and retention periods with you before the first recording is made
FAQ
Questions buyers ask us
How do you prove a maintenance visit was actually done?
Record the key steps of the visit on short clips that carry the time and location. Vision AI tags each step, so a supervisor or the customer can check the work in minutes. The tagged record sits against the asset and the visit date.
Do technicians need new cameras for maintenance video documentation?
They can use the phones they already carry. Where a dedicated recorder suits the work better, for example on long or hands-busy jobs, we build a connected audio/video event logger to the project.
How is technician privacy handled when recording service visits?
Recording covers the agreed maintenance steps, not the whole shift. We set consent, who can view each recording and how long it is kept with you during setup, in line with your company policy and local law.
Can maintenance recordings be included in service reports for our clients?
Yes. Tagged events can be exported to PDF and Excel with an audit trail, and clients can be given portal access to the recordings for their own sites.
Want proof of every service visit?
Tell us the equipment you maintain and the steps your customers question most. We will show how they look as tagged recordings.