For distributors and dealers
Your channel, visible
down to the serial number.
Dealer management software built for elevator distribution: multiple brands with different terms, dealer and sub-dealer hierarchies, territory and stock visibility, warranty claims that reach the OEM complete, and commission settlement that stops being a quarterly argument. Built to your agreements rather than to a template.
The problem
Five questions a distributor
cannot answer quickly.
Distribution runs on information that sits with somebody else. The dealer knows their own numbers, the principal knows theirs, and the distributor in the middle assembles a picture from summaries that arrive late and disagree.
How many units did dealer twelve install last quarter, and where are they?
The number comes from the dealer, in a monthly summary, in whatever format they use. Nobody can trace it to serials, so warranty exposure and service opportunity are both guesses.
What stock is sitting with the channel right now?
Warehouse stock is known. Dealer-held stock is a phone call. Orders get placed against inventory that already exists two hundred kilometres away, and slow-moving parts age quietly.
Which claims have the principal actually settled?
Claims go out by email with attachments assembled by hand. Some are approved, some are rejected on documentation, and the rest are simply unanswered. Nobody is tracking the balance.
What do we owe this dealer in commission?
A spreadsheet built once a quarter from invoices, adjusted for disputes, argued over for two weeks. The dealer relationship gets damaged by arithmetic rather than by performance.
Which dealer is protecting our brand and which is burning it?
Service quality across the channel is invisible until a building owner escalates directly to you. By then the reputational cost has already been paid.
What gets built
The channel modelled
the way you signed it.
Distribution agreements are specific documents. Commission bands, territory protections, claim procedures, and credit terms differ per principal and per dealer. Those differences are the system rather than an exception list beside it.
Illustrative figures.
Multi-brand catalogue
Each principal with its own product lines, pricing structure, warranty terms, claim process, and commercial agreement. Four brands stay four brands rather than being flattened into one compromise catalogue.
Dealer and sub-dealer hierarchy
Distributor, regional dealer, sub-dealer, and independent service partner modelled as levels with scoped visibility. Data rolls upward without leaking sideways between dealers.
Territory management
Territories defined the way your agreements define them, with assignment rules, overlap handling, and lead routing that respects who owns which geography.
Stock across the channel
Warehouse and dealer-held inventory in one ledger, with reservation against orders, consumption against service jobs, ageing, and reorder signals per location.
Warranty claims to the OEM
Claims assembled from the unit record with serial, install date, fault history, visits, and parts, submitted in the principal format and tracked through approval, credit, and settlement.
Commission and settlement
Rates by brand, line, volume band, territory, or margin, with clawbacks and adjustments. Statements generated from live transactions rather than reconstructed quarterly.
Account management and credit
Dealer accounts with credit limits, ageing, collections, disputes, and statements. Order release rules can respect the account position instead of relying on someone remembering.
Installed base per territory
Every unit sold through the channel tied to a serial, a dealer, a site, and a warranty position. This is the asset that makes service and spares revenue addressable.
Bring one distribution agreement and one commission statement. We will show you what the built version does with them.
Book a channel review →The dealer portal
Give the dealer a screen.
Keep the whole picture.
Most of the friction in a distribution business is dealers asking your team for information your team then has to go and find. Scoped access removes the asking without giving anything away.
- Each dealer sees only their own orders, stock, and claims
- You keep the aggregate view down to the serial
- Claims reach you complete and pass to the principal
- Commission statements generated from live transactions
- Dealer accounts, credit limits, and ageing in one place
- Installed base per territory tied to serial and warranty
Dealer sees their own world
Orders, dispatches, stock, installed units, open claims, and account statement, scoped to that dealer. Most of the status calls into your office stop arriving.
You keep the aggregate view
Across every dealer, every territory, and every brand, with the ability to drill from a national number to a single serial without asking anyone for a report.
Claims and returns follow one path
A dealer raises a claim in the portal with the evidence attached. It reaches you complete, and you pass it to the principal without rebuilding the pack.
Performance becomes comparable
Volume, response quality, claim rate, and account behaviour per dealer in one place. Channel decisions get made on data instead of on who calls most often.
Why RnD Square
No product ships with
your agreements in it.
Generic dealer management products were built for automotive or FMCG channels and then pointed at elevators. They do not model a lift, a controller, an AMC, or a warranty claim against a principal. RnD Square builds the channel logic and the elevator logic in the same system, because a distributor needs both.
The money layer is included
Commission, credit, collections, and claim settlement are where a distribution business actually lives. Competitors treat them as an export. Here they are built alongside operations so the numbers agree by construction.
Connectivity as a channel advantage
Because the IoT hardware and firmware are engineered in house, a distributor can offer monitored units across the brands they carry. That is a reason for a building owner to buy through your channel rather than a competing one.
One engineering partner
CRM, ERP, accounting, service operations, and the device layer are built by the same team. There is no integration programme across four vendors and no argument about which system is wrong.
FAQ
What distributors ask.
Related
The layers underneath.
Stop assembling the picture.
Start reading it.
Tell us the brands you carry, the depth of your dealer network, and how commission and claims work today. We will come back with a build plan for the channel layer.