AI transformation, smart elevators
AI Transformation for Smart Elevator Companies: Every Call Connected to the Lift
RNDSquare connects AI agents to your elevator IoT platform and to the controllers in the buildings you serve. The agent verifies who is calling, sees the lift's live status and fault history, dispatches the right technician with the right parts, and turns every breakdown into data for maintenance planning, warranty and spares.
Buildings
Managers, residents, technicians
AI agent
Voice and WhatsApp, verifies the caller
Lift IoT platform
Status, position, faults, door data
Lift controllers
Non-safety actions: messages, maintenance windows, comfort settings
↓ Trips and door cycles flow back ↓
Analytics
Door and drive health predictions
Business systems
Jobs, contracts, spares, warranty
Knowledge base
Grows from every repair
↺ better answers for the AI agent
The problem
Why elevator service still runs on phone calls and guesswork
A building manager calls: the lift in Block B has stopped. The call centre logs it, a technician drives out, and only on site does anyone learn it was a door fault that has happened four times this month. The same building calls again next week.
Most elevator companies already collect some data, through remote monitoring, controller logs or service records. But the person answering the phone cannot see it, the technician gets it too late, and nobody connects it to contracts, warranty claims or spare parts. The data exists. It just does not reach the conversation.
The loop
AI, elevator IoT and the controller working as one
Ask
A building manager, facility team, resident or technician calls or sends a WhatsApp message.
Verify
The AI agent authenticates them on the live call or chat and checks which buildings and lifts they are responsible for.
Read
It sees the lift's live status: in service or not, car position, door state, current fault code and recent history.
Act
It dispatches a technician, updates the building's display messages or schedules a maintenance window, within the limits you set.
Learn
The call, the fault data and the repair flow into the knowledge base, service records, warranty and analytics.
Safety
Safety comes first, always
Emergency alarms from inside a lift car always go to your human rescue service, as remote alarm rules such as EN 81-28 require. The AI never takes that role. What it does is support the people who do: the moment an alarm comes in, it pulls the car position, door state and fault code, gives the operator that information, and starts finding the nearest available technician.
The AI also never touches safety functions. Brakes, door locks, safety circuits and rescue operations stay with the certified controller and qualified technicians.
Where AI adds value
Where AI adds value across your elevator business
Breakdown calls answered with live lift data
When a building manager reports a lift out of service, the agent already knows why: a door fault on floor 6, a power interruption, or a technician already on the way with an arrival time. It answers in seconds, in the caller's language, and only raises a new job when there is not one already.
Technician dispatch and field support
Jobs are created with the lift's fault history, likely cause and parts needed, and sent to the nearest qualified technician. On site, the technician can ask the agent by voice, hands free, for the fault code meaning, wiring notes or the procedure for that controller model, and close the job by voice when done.
Maintenance contract sales and renewals
The agent reminds building owners before annual maintenance contracts end, explains plan options and books renewal meetings. When a lift's fault rate keeps climbing, it flags it as a modernisation opportunity with the data to back the proposal.
New installation enquiries
For new projects, it collects the building type, number of floors, capacity, shaft details and timeline, books a site survey and passes a complete brief to your sales engineers.
A knowledge base built from every repair
Manuals per controller model, fault code explanations, safety procedures and fixes that worked are kept in one place, in several languages. Every completed job becomes a draft entry for your team to approve, so experience is not lost when a senior technician retires.
Warranty and component claims with evidence
For door operators, drives, controller boards and other covered parts, the agent checks the serial number, installation date and fault history before a claim is raised. Claims are tagged by component, batch and supplier, so you can hold suppliers to account with real data.
Production, spares and van stock
For manufacturers, production test results are tied to each controller serial number. For service companies, spare parts forecasts use real wear data: door cycles, trips and fault rates per building. Rollers, belts, contacts and boards are stocked where they will be needed, and each technician's van carries the parts their next jobs are likely to need.
Predictive maintenance
Door systems are one of the most frequent sources of lift faults, and they show warning signs first: opening times creeping up, more re-openings, levelling errors, rising motor current. The loop watches those signals and schedules a visit before the lift stops, during a quiet hour the building agrees to.
Reports for building owners
Uptime, response times, fault history and maintenance records are available to verified building owners any time, by WhatsApp, email or in a monthly report, ready for audits and inspections.
Security
Controlled access and live authentication
Verification on the live call or chat
A one-time code before building or contract details are shared.
Role-based access
A building manager sees their own lifts, a technician sees the lifts on their jobs, a manufacturer sees its own installed base.
Guardrails against manipulation
Instructions hidden in messages are treated as plain text, never as commands.
Full audit trail
Every lookup, dispatch and action is recorded.
Control
Control back to the lift, only where it is safe
| # | Action | Example | Safeguard |
|---|---|---|---|
| 1 | Diagnostic snapshot | Pull the controller's fault log before dispatch | Read-only, always allowed |
| 2 | Display messages | Show "Lift under maintenance until 15:00" on landing screens | Building's approved templates |
| 3 | Planned out-of-service window | Schedule a lift out of service for preventive work | Technician confirms on site |
| 4 | Comfort settings | Adjust door dwell time or parking floor | Within the manufacturer's limits |
| 5 | Gateway firmware update | Update the IoT gateway, never the safety controller | Human approval, outside peak hours |
Safety functions, rescue operations and controller safety firmware are never controlled by the AI.
Retrofit
Bringing older lifts into the loop
Not every lift in your portfolio is connected. RNDSquare designs IoT gateways that read status and fault information from controllers through their service ports or signal contacts, and send it over 4G or the building network. Older lifts join the same loop as new ones, without replacing the controller.
Intelligence
From service calls to portfolio intelligence
The loop joins what usually lives apart: controller events, trips and door cycles, service calls, technician notes, parts used, contracts and warranty claims. Together they show which lifts will fail next, which components and suppliers cause the most callbacks, which buildings are ready for modernisation, and how many technicians and spares each region really needs.
How it works
How the AI transformation runs
Readiness workshop
We map your call handling, dispatch, contracts, warranty and spares flows.
Connect the data
Remote monitoring platform, controllers or gateways, field service software, CRM and ERP.
First agent live
Usually breakdown call handling for building managers.
Expand
Technician support, contract renewals, new enquiries, warranty and spares.
Predict
Door and drive health, callback risk and parts demand.
Improve every week
From transcripts, job outcomes and approvals.
Deliverables
What you get
- Voice and WhatsApp AI agents in English, Arabic, Dutch, German and major Indian languages
- Connection to your monitoring platform, controllers, field service software, CRM and ERP
- Live authentication, role-based access and safe action limits
- Technician dispatch and hands-free field support
- Warranty, spares and van stock workflows
- Predictive maintenance and building owner reports
- IoT gateway retrofit for lifts that are not yet connected
Audience
Who it is for
Elevator and escalator manufacturers
Supporting installers and service partners.
Installation and maintenance companies
With large service portfolios.
Facility management companies
Responsible for many buildings.
Real estate developers and owners
Who want visibility across their lifts.
Who builds it
Why RNDSquare
RNDSquare is the engineering services brand of RIOD Logic, with more than 60 engineers and over ten years of IoT, firmware, hardware and cloud work, including connected building products. We build the gateway, the platform connection and the AI agent, so the loop works end to end. We also run our own voice and WhatsApp AI agents for sales and support.
Talk to an engineer
Tell us about your platform, your devices and where support hurts most.
FAQ
Frequently asked questions
What does AI transformation mean for an elevator company?
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Connecting AI agents to your lifts, monitoring platform and business systems, so breakdown calls, dispatch, contracts, warranty and spares run on live lift data.
Does the AI answer emergency alarms from inside the lift?
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No. Emergency alarms always go to your human rescue service. The AI supports that team with live lift data and technician dispatch.
Can the AI control the elevator?
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Only non-safety functions, such as display messages, planned maintenance windows and comfort settings within the manufacturer's limits. Safety functions are never touched.
Can it work with lifts from different manufacturers?
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Yes, through your monitoring platform or through IoT gateways that read each controller's status and fault information.
Can older lifts be connected?
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Yes. We design gateways that connect to existing controllers, so older lifts can join without a controller replacement.
How does it help technicians?
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It sends them jobs with fault history and likely parts, and answers their questions by voice on site, hands free.
Where do we start?
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With a readiness workshop, then one agent for breakdown call handling before expanding.
Related
Keep reading
AI transformation for telematics companies →
The same loop for fleets: an AI agent that reads and commands the tracker, not just the ticket.
AI agents for elevator service →
The voice and WhatsApp agent in detail: what it does, its limits, integrations and how it is priced.
Smart elevator systems →
The IoT hardware, operations suite and business layer the loop runs on.