IoT Operations Monitoring
We provide 24/7 fleet monitoring, alerting, remote diagnostics, and proactive maintenance for IoT deployments. Our operations support keeps your connected devices running reliably at scale, so your team can focus on the product instead of firefighting infrastructure issues.
What We Deliver
Core capabilities
Fleet Health Monitoring
We track uptime, connectivity status, firmware versions, and device vitals across your entire fleet. Custom dashboards give you a real-time view of every device, with drill-down capabilities for individual units.
Alerting and Incident Management
We set up threshold-based alerts, escalation workflows, and integrations with PagerDuty, Slack, and email. When something goes wrong, the right person knows about it within seconds, with full context to act fast.
Remote Diagnostics
We provide remote shell access, centralized log collection, and OTA troubleshooting tools. Our engineers can diagnose and resolve issues on deployed devices without sending anyone to the field.
Performance Analytics
We monitor latency, throughput, error rates, and message delivery metrics across your IoT infrastructure. Trend analysis and anomaly detection help identify degradation before it becomes a customer-facing issue.
SLA Management
We build uptime reporting dashboards, compliance audit trails, and automated SLA tracking. Monthly reports with historical data give you clear visibility into service quality and contractual obligations.
Proactive Maintenance
We implement predictive failure detection using device telemetry patterns, scheduled firmware rollouts, and battery health monitoring. Addressing potential failures early keeps your fleet healthy and reduces field service costs.
Engineering Flow
How we execute
Tech Stack
Tools & technologies
Prometheus
Metrics collection and alerting engine for device health, system resources, and custom KPIs.
Grafana
Visualization platform for fleet dashboards, trend analysis, and real-time operational views.
ELK Stack
Elasticsearch, Logstash, and Kibana for centralized log aggregation, search, and analysis.
PagerDuty
Incident management platform with on-call scheduling, escalation policies, and postmortem workflows.
Custom Dashboards
React-based operational dashboards tailored to your fleet topology, business metrics, and team workflows.
MQTT Monitoring
Broker-level monitoring for message throughput, client connections, subscription health, and QoS metrics.
Device Shadows
AWS IoT and Azure device twin monitoring for state synchronization and configuration drift detection.
Ansible / Terraform
Infrastructure as code for monitoring stack provisioning, updates, and environment management.
Runbook Automation
Scripted remediation workflows for common failure patterns, reducing mean time to recovery.