Field Operations Tools

Real-time error code analysis pulled from OCPP StatusNotification and DiagnosticsStatusNotification messages. Component health monitoring, firmware log retrieval, and remote reboot capabilities that resolve issues before dispatching a technician.

Mobile-first diagnostic tools built for technicians on site. Guided troubleshooting workflows, repair checklists, photo documentation, and direct access to charger diagnostics over local Bluetooth or the CSMS backend.

Failure pattern recognition using historical error data, component lifecycle tracking based on usage cycles, and proactive alerts that flag chargers likely to fail before they go offline.

Parts tracking tied to charger models and serial numbers, warranty management with expiration alerts, complete service history per charger, and reorder automation for frequently consumed components.

Automated ticket creation from charger faults, escalation workflows based on severity and downtime duration, response time tracking against SLA targets, and reporting dashboards for operations managers.

Charger onboarding workflows that walk technicians through network configuration, OCPP endpoint setup, functional testing, and site validation. Configuration templates that standardize deployment across all sites.

Cross-platform mobile app for field technicians on iOS and Android.

Backend services for ticket management, diagnostics, and integrations.

Service history, inventory, and ticket data with full audit trails.

Leveraging OCPP diagnostic messages for remote charger health checks.

Real-time alerts to technicians and operations managers on fault events.

Operations dashboards for fleet health, SLA compliance, and uptime.

Escalation management for critical charger failures and SLA breaches.

Quick charger and part identification in the field via camera scanning.

Local data caching for technicians working in areas with limited connectivity.