S3Suite example flow
Follow one hardware product through S3Suite: engineering records, manufacturing handoff, procurement, lot stations, devices, support, RMA, and the next revision.
Evidence chain
The people in the flow
Engineering
Owns design files, BOM, firmware, releases, and the fix that closes the field loop.
Manufacturing
Owns variants, procurement, lot setup, station records, and production evidence.
Operations
Owns support tickets, warranty, RMA diagnosis, and knowledge base learning.
Atlas R2 walkthrough
All names, lot codes, and quantities below are illustrative.
Org admin and engineering
The team starts with one project for the product and adds the people who will shape, scale, and sustain it.
Records created
Result
Everyone works from the same product record before the first engineering commit lands.
Engineering
Priya links the CAD folder, commits hardware files, uploads BOM v1.0, releases firmware v1.0.0, and releases the user manual.
Records created
Result
The product has design evidence, source history, and approved files ready for handoff.
Engineering to Manufacturing
Priya allocates the BOM, firmware, and manual so Manufacturing receives approved artifacts instead of working files.
Records created
Result
Meera can build from controlled records that remain tied to Engineering.
Manufacturing
Meera creates the Atlas R2 Standard variant, links the allocated files, and creates the QA template for power, WiFi, and current draw.
Records created
Result
Every lot created from the variant inherits the files and test procedure it needs.
Manufacturing
Meera opens lot WLT-LOT-2026-002 for 200 units, reviews BOM shortfalls, collects quotes, issues POs, and records deliveries.
Records created
Result
Lot purchasing and delivered stock stay connected to the same build.
Manufacturing floor
Two station URLs are created. Operators scan IMEIs, run the QA template, and submit test results from the floor.
Records created
Result
Each unit becomes a device record with lot, variant, firmware, and test history.
Operations
Suresh receives a support ticket about WiFi disconnects, replies from the ticket, and later creates an RMA for a returned unit.
Records created
Result
Customer issues attach to the device instead of staying only in email or chat.
Operations and Engineering
Suresh records the 5-Whys for moisture ingress. Priya uses the knowledge base entry to commit the cable-gland fix and allocate the next revision.
Records created
Result
The next lot ships with the fix and future investigations can prove which devices received it.
What the example proves
The project is the parent record for everything that follows.
Manufacturing receives allocated artifacts, not loose working files.
Lot procurement, station testing, and device creation stay together.
Operations issues feed Knowledge Base entries and future engineering work.
The fix reaches customers through OTA or the next production lot.
FAQ
No. It is a reference flow that shows how the modules connect when a hardware product moves from kickoff to field feedback.
Yes. A small team can start with project records, BOM, firmware, one variant, one lot, station submissions, support tickets, RMAs, and Knowledge Base entries.
Procurement sits with the lot. The lot BOM shows needed quantity, stock, shortfall, quotes, purchase orders, deliveries, and inventory credits.
RMA root causes, support patterns, telemetry issues, and vendor quality signals become Knowledge Base entries, risks, bugs, or commits for the next revision.
Use the implementation guide for the full rollout plan, or bring RNDSquare in to help configure the process with your team.
